Refund policy

Return & Refund Policy

At Cavvalure, we are committed to providing an exceptional luxury experience. If a selection does not meet your expectations, we offer a flexible return policy to ensure your satisfaction.

1.     Return Eligibility & Timeline

You may return items within 28 days of the fulfillment date. To be eligible, all items must meet the following criteria:

• Condition: Items must be in original, pristine condition—unworn, unused, and with all Cavvalure tags attached.
• Packaging: All returns must be sent in their original luxury packaging to ensure protection during transit.
• Exclusions: Personalised or bespoke items are unique to you and cannot be cancelled, returned, or exchanged.

2.     How to Return Your Order

Customers are responsible for all logistical costs associated with returning items.

• Shipping Responsibility: You are responsible for the return shipment. We require all returns to be sent via an insured and tracked delivery service.
• Liability: Cavvalure is not responsible for any packages lost or damaged during return transit.
• Inspection: All returned items are subject to an internal inspection at our warehouse before a refund or credit is processed.

 

3.     Sale and Promotional Items

Items purchased at a promotional discount are eligible for Store Credit only.

• Store Credit is valid for one year from the date of issue and reflects the net price paid.
• EU Statutory Exception: Consumers residing within the European Union may exercise their statutory right to cancel. A full refund to the original payment method will be honoured if the return request is initiated within 14 days of delivery, overriding the standard "Store Credit Only" restriction.

 

4.     Defective or Faulty Items

If you believe your item has a manufacturing defect, please email returns@cavvalure.co.uk with clear photographic evidence for our quality control team to review.

• Once reviewed and approved, we will provide further instructions.
• For EU customers, Cavvalure will cover return shipping costs for confirmed faulty items.

 

 

5.     Refund Processing

Once your return is inspected and approved, we will notify you. Approved refunds will be processed to your original payment method within 10 business days.

 

6.     Fair Use and Monitoring

To protect the integrity of our brand, we monitor return patterns for commercial, entrepreneurial, or fraudulent intent. Accounts exhibiting irregular or suspicious activity may be reviewed, and we reserve the right to refuse future orders at our sole discretion.